The aims of Fairphone are great, but I’ll never buy another one.
After repeated problems with mine rebooting while using a satnav app, I logged a case and was eventually offered a replacement.
Fairphone would not send out the replacement before they had the faulty one, even when I offered a deposit - I would have been happy to make a refundable payment up to the current full cost of the phone. As I couldn’t be out of contact I had to buy a cheap phone to cover that period. At least it works fine, and hasn’t had the problems the Fairphone has.
As there was a small crack in the back cover caused by frequently taking it off to resolve faults with the phone, I also had to buy a new one - the old one would have been fine, but apparently couldn’t be transferred to the new phone. So more waste.
So - I paid several times the price of a phone that would meet my needs, to avoid conflict minerals and waste, then had repeated problems and ended up having to cause more waste and use of conflict minerals.
These policies of Fairphone cause waste rather than saving it, and undermine their good intentions. I shall look elsewhere in future.