Indeed - Try again doesn’t always work but sometimes it does so it’s worth the shot.
The 30 seconds don’t necessarily apply to the Recovery screen but the end result of following the instruction is still the same. This compromise allows us to have a single message template for both error screens. This way even if the issue description is unclear or the agent handling the ticket is not familiar with the ins and outs of booting errors, the case can still move forward.
That said, nothing is perfect and if you have any suggestions about how to improve our instructions, I’ll be happy to take a look.