When will the FP3 Bottom Module be back in Stock - missed another time (back in stock per 07-10-2023)

Does anyone know if new USB ports are still available anywhere for FP3?
They’re out of stock on the website. Think they’ll come back?
NB

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and yet another day without my Fairephone because the bottom module is not back in Stock on the online store. Hope this post will be soon closed :slight_smile: who knows…

I am very sorry to hear that. Have you considered using external battery chargers, discussed also in this forum?
eg. External universal chargers for Fairphone batteries

Don’t get me wrong, the issues with modules not in stock are unacceptable but perhaps this is a way around?

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Thanks for this idea @Meaghan . However, I hope to be able to buy the module one day to repair the phone.

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@Marta_Artigas: Any news on when the FP3 Bottom Module might be in stock again?

(Fairphone 3 Bottom Module - Modular design | Fairphone)

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Heyyy! according to our most up to date info, around mid September

But you can get your FP3 fixed in our repair center right away! So no need to wait for the module to be back in stock :slight_smile: Contact Customer Support for that option ( https://support.fairphone.com/hc/en-us/)

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Which requires a factory reset (data loss) and sending it in to France I guess and first contacting support to send a shipping label etc?

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What @yvmuell says. The sheer convenience of being able to fix our own phone (or for Angels, their patients’ phones) should not be overlooked. In fact, it’s Fairphone’s main draw for me (no doubt I’m happy about the fairtrade and carbon footprint and long support, but the repairability!) Of course this hinges on actual availability of parts - I know you’re working on it, but this should be taken as a lesson learned for the future.

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Yeah, I totally get that… I’m sure it’s quite annoying having to send your device and lose all the data. We cannot really do anything cause it’s due to EU data privacy regulations :confused: But we really are doing our best to get Fairphone 3 bottom modules back in stock as soon as possible. Hope it’s available soon so you can easily repair it at home - as it should be!

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Mid September is now right? Its already the 12th… so is it a matter of days?

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Mid is vague, could as well be September 29.
And there was no year given :wink: .

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is there any specific date ?
i mean i have a fp3 here that charges whenever it agrees to (can stop in the middle of it). checked the plug, it’s clean. cannot take appart the module itself because it’s a screwdriver i don’t have.
It’s a shame, first phone that i have who is broken after less than 3 years.

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Website says end of September now. I reckon the FP3 bottom module is Fairphone’s nuclear fusion: It’s always 3 weeks away. :clown_face:

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Great way to describe it :smiley:

It now says something similar to „at the end of soon“ .

Just of curiousity: Never heard of such rule and I wonder what could be the difference between erasing and not looking? Have a pointer where to look it up?

So far, I thought companies do that out of convenience, ie to deny any liability for data (and easier testing, if any).

and how will you ensure someone is not looking? Even the repair store around the corner will ask you to reset (to avoid issues afterwards someone accusing you for whatever) you would have to unlock codes/passwords/PINs so that the repair person can unlock it or give your password to them… so not looking does not seem a reasonable approach to protect data.

And how do you ensure someone is erasing, angel? Or not looking before erasing? Or checking that customer did it, provided he/she could at all?

Well, you cannot, not even with 4 eyes.

Besides, my main question regards the legislation, if any.

they cant look as long as a lock pin or similar is set they just do a factory reset to be able to access to device

In my understanding, when sending a phone in (to other phone repair centers at least), they require you to reset the phone to factory standards for two reasons:

  • there’s no reasonable way to hold them accountable for data theft (since there is nothing to steal)
  • the customer is aware that his phone is reset (because often, part of the repair routine is a re-flash to the latest firmware). Imagine you send your phone with all the data on it, and you receive it completely empty.

But this is rather off-topic, I understand people don’t want to send in their phone if they could just buy a new USB port off the shelf and install it themselves (or let the local Angel do it).

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Any new updates? Website had previously said ‘by end of September’ - today is the 30th. Website now says no date reference.