@anon79757119 : Fairphone CEO Eva Gouwens recently took the time to do a video message apologising for shipment delays of pre-ordered Fairphone 3s . This is much appreciated. However, the reason given for the delay was a “minor issue about the audio feature of the phone” “in less than 1% of the phon…

Have you asked customer support, yet? If you get an answer, let us know!

I asked support, and the response was to send screenshots/videos or describe my issue. Not particularly helpful unfortunately and I decided not to respond.

[image] mgkoeln: Have you asked customer support, yet? No, I didn’t, because I don’t have a support case. I don’t even have the phone yet, for that matter. This is about Fairphone not communicating clearly, so I’m not bothering support, I’m bothering a communication channel :slight_smile: .

Well, this “communication channel” is a community forum. So, the Fairphone team might not read you question here.

Oh, I see… my mistake. Sorry!

I did contact support and haven´t received an answer yet. But if the response is to send screenshots/videos or describe my issue, I wouldn´t really know how to show what the problem with audio is…

I guess there’s no news on this one, or is there? I actually have a “minor audio issue” - Audio playback seems to crash randomly, usually forcing me to restart the phone - and would like to know if that’s related or not. The CEO did not tell any details in the video.

Or is this the “minor audio issue”? [image] Very low quality audio recordings Fairphone 3 Same here. https://youtu.be/xNEtA18ha6I FP3 is not “Cannibal Corps” proof! Recorded in Montreal this week-end. Here is how it sounds with another phone https://www.youtube.com/wa…

Maybe I’m encountering that issue, both speakers of the phone just stop working randomly. Sometimes in the middle of a facebook video, when I put i on widescreen or when I unplugged headphones, after speakers doesn’t working until I restart or wait. Weird! I will open a ticket I think. Already poste…

What is/was the "minor issue about the audio feature of the phone" "in less than 1% of the phones"?

Discuss The Products

AnotherElk November 2, 2019, 6:52pm 6

That’s why I explicitly pinged @anon79757119, who can perhaps clarify things with the team and get back to us here in the forum … which in general works pretty well. Thanks, Monica!