Wallpaper not working

just got a brand new fairphone 6 and the wallpaper and display app won’t work at all, it just won’t open. I’ve tried from the settings menu and the home screen. please help!!

Hello and welcome to the community

are you on stock FPOS or e/OS?

Have you changed any launcher settings?

Could you perhaps share a screenshot of your settings?

Hi, thank you for your response. How do I tell if im on stock FPOS or e/OS?

What did you buy or install?

okay managed to find out I’m on FPOS (sorry I’m new at this) :sweat_smile: I’m not sure how to attach photos on here, but I’m on android 15

thank you for getting back. could you then please explain what do you mean by the display app?

Usually you can access the display settings via settings

sorry I meant wallpaper and style!!

ok
so what happens when you go to settings and search for wallpaper and style?
Please find my screenshot below

the app just won’t open at all, if i click on it it takes me right back to the settings menu, and it’s the same on the homescreen

Thank you.
Now it is clear to me but I don’t really know what went wrong.
Perhaps someone else will have some clue.

Just a last thought - have you transferred any settings from your old phone?

I don’t think so no. Thank you so much for trying to help, I really appreciate it!!

Can you go to “App info” by tapping that option as shown on the screenshot? Then clearing the Cache might help?

Thank you for the suggestion. I tried clearly the cache and storage. I also tried disabling and enabling the app and force stopping it but none of these have changed anything

Did you take over apps, settings etc from a previous phone? If yes I would do a clean install without taking Apps from meant only for e.g. Samsung, Motorola etc and def do not take over any settings.

Having the same issue. Got my fairphone today. Trying to open the wallpaper app it just crashes immediately.

Also, If I browse photos, it is not possible to set any picture as background Image. I did copy apps from a previous Android, but only a manageable amount of apps. Also tried resetting the app settings.

Same issue for me, when trying to set a wallpaper from my pictures, it automatically closes. I’m on a brand new fairphone 6 with android. A solution ?

Hi, welcome to the community, what’s the software version on your Fairphone? You can check this under Settings > About phone > scroll to bottom

the issue was fixed for me in the latest system update!

My issue was also solved by the last software update.

I have the same issue and the last update did not solve it. When I try to select a new wallpaper, I have two options, the green default wallpaper, or another option to select from “my images”. When I select from my images, I am asked to give permission to access files. If I select “allow access to everything”, the app crashes. If I select “allow limited access”, it will let me select the images to which the app has access, it will let me preview them, and when I press “done”, the app will just go back to the first screen where I can choose between the green background and “my images”, but none of the images allowed in the previous step is there. All I can select for a background is the green default wallpaper. Deleting cache and saved data from the app, deactivating and reactivating did not change anything. I will appreciate any help, because I don’t like the default wallpaper at all.

Edit: In case it is of help for anyone, I found a workaround, using a galery app downloaded from the playstore I can set images from my files as wallpapers, but the style and wallpaper app is still not working.