My Fairphone 5 seems to me increasing volume at 10% increments, not the usual 5%.
This is easily replicated by looking at the volume slider whilst clicking. If you turn the volume all the way down and increase the volume once (1 click) you still do not get any sound.
If you increase the volume once more (a total of 2 clicks) you start getting sound. I continues with this, only increasing sound every other click. This make finely adjusting the volume impossible.
I would actually prefer if you could allow me to adjust the volume in 1% increases. The 10% increase means I either get the volume too low or too loud for my preference.
The problem only happens in combination with the Fairbuds XL.
If I disconnect the headphones from my Fairphone, I can do the same test with turning the volume all the way down. I can hear it increasing the volume with every step.
Once I connect the Fairbuds XL, the volume increases with every other click, not every click.
The lack response from the Fairphone team is concerning.
I don’t know if this is also a problem experienced with other headphones, but surely Fairphone could have caught this error on their own products, prior to releasing it.
It seems like something that could be easily fixed with a software update.
Overall, I have been having a multitude of problems with both my Fairphone and the Fairbuds, but I still really want to support the company because of their focus on repair-ability. That’s why I also use a Framework laptop, which in comparison, I have yet to experience a single issue with.
Another weird problem I’ve been having with my Fairphone is that every time I restart the phone it adds a weird African language to my keyboard.
The ANC on my Fairbuds XL is completely useless. Cannot be used outside because the slightest wind gets enhanced into loud noise.
hello, please note that is the community forum.
In order to raise issues and receive replies, the recommended way would be to contact support - via the self-repair portal or via chat.
It happens with certain Bluetooth devices, not just the XL. I am seeing it with a Shokz Openrun headset.
In my experience the problem only occurs when the phone’s volume buttons and other UI controls are used. No problem when using the BT device’s own volume control. Can others confirm this?
KDE on CachyOS allows me to set the precise level of adjustment any single click on the volume button increases. This allows me to test a couple of things.
I can confirm that the Fairbuds XL do not start playing sound until my laptop audio is set to 7% volume.
The sound does not gradually increase with every push of the button. The sound doesn’t increase until I reach 13%
From there, it doesn’t increase until I reach 21%
Then 27%
Then 34%
40%
You get the picture. Can someone from Fairphone please explain if this is a faulty product or an actual part of the design?
This basically means that the product experience isn’t uniform across devices.
Regardless of which device I am using the Fairbuds XL with, it would be nice to have the ability to increase the volume in finer increments.
What I find fascinating about this issue, is that I don’t recall this being an issue before. And the Fairbuds have not gotten a Software update for a good while now. Is this some general bluetooth driver quirk?
In my experience this problem only happens when using the phone’s volume buttons.
It doesn’t happen when using the headphones’ buttons (normal behaviour, up and down in 6% increments).
@TurnkeyTunafish’s diagnosis demonstrates that this is not a problem with AOSP. However, note that a separate problem exists with the stock distribution:
Rather, the problem must be the firmware. I’ll confirm when I’m next at my PCs – I expect that JournalCtl shall record something of note, which would be buried by LogCat.
My Fairbuds XLs are also affected. Does FP Support really want all of us to submit a ZenDesk ticket each, rather than post here? Surely that bureaucratic overhead would be insane?
