Valid SIM card - now it is the third valid card in three months

I need fairphone help immidiatly, because it es not funny to buy a new SIM card every month.
What shall I do?
Angela Lahmer-Hackl

For those looking for more information, these two topics discuss this issue (depending on your language preference):

The I suggest to call them: Mon & Tues 10:30 - 18:30 and Wed-Fri 9:30 - 17:30 at +31 (0)20-788 4400.


Note that the forum is for the community, and Fairphone staff not regularly looks into it. If you are looking for company support, please check the website or best, call the number @Johannes posted.

Yes, I wrote an email yesterday. And thanks for the phonenumber.

Hi, I just posted this in another thread about a SIM problem, so this may be of use to you.

I had a problem with my new and old SIM whichever slot I put them into.

However, I found that the SIM had slipped out slightly, not enough to
really see visibly. But I pushed the SIM right into the slot and then
used sellotape to stop it from moving, whilst in use.

Not great, but I haven’t needed to remove my SIM since installing 3 months ago now.

I hope that helps.


I set up a poll about the issue, please participate.

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