USB File Transfer between PC and Phone does not work anymore

Help Fairphone 4
1

Hi,

I have my FP4 for about a year now, was initially happy with it, but for a while now (maybe two months) right after there was a system update, I am not able to connect phone to PC to transfer files anymore.

Phone charges via USB but does not show up in windows browser, also the notification / prompt that shows up on phones pull down menu upon connect to allow for filetransfer does not show up anymore. I checked all options on phone and opend / enabled everything related to this, also tried different cables, no success.

Also tried all the troubleshooting advice I could find on here. Nothing worked.

Something clearly is not in order anymore.

I opened a Support Ticket last week but they surely take their time to get back to me.

Also the support chat “Weekdays between 10 and 12 AM” does not work for me, (Windows Firefox) everytime I try, it just says “Couldn’t load messages”.

I need to be able to transfer files between PC and phone via USB, if this doesn’t work, phone is almost useless to me.

This is really frustrating.

Help is appreciated greatly, thank You!

2

This fella has the same problem:

Unfortunatly I am not as technically adept in regards to some stuff in this post and there was no satisfying solution, so this is exactly how it is with my phone, especially this part:

grafik
grafik912Ă—1106 93.6 KB

:weary_face:

3

Maybe there’s a fairphoneangel near you to check the status together or even try out with another FP4 bottom module or similar?

4

Thank You for the input,

I didn’t know about this. I checked the map and the closest one is a 90 min car ride one way. I can’t take half a day and spend half a tank of fuel to do some testing, thats just not possible. This whole problem is costing me too much time already as it is.

I will do some testing with a different PC once I get hold of a friend that lives close by.

I am pretty sure by now my phones USB port is malfunctioning so I guess I have to wait until Support gets back to me.

Though, just to make sure I am not overlooking something, can someone post a screenshot of the “File Transfer Prompt” (FP4) that is supposed to show up in the pulldown menu upon USB connection?

Edit: Oh and can someone please confirm wether the Support-Chat is working and I am having browser Issues or if it’s currently not available?

All I ever get when trying the Supp-Chat is this:

grafik
grafik479Ă—874 9.84 KB

Thanx

5

I’m not being sarcastic, but have you a data cable, not a power cable? That is one with four wires, not just two?

6

Notification (file transfer prompt):

Screenshot_20250820-200520_Settings
Screenshot_20250820-200520_Settings993Ă—431 19 KB

Support chat (which is working):

Screenshot_20250820-200737_Vivaldi
Screenshot_20250820-200737_Vivaldi1080Ă—2087 189 KB

1 Like
7

It’s the cable I always used, that worked in the past. I also tested with another PC and another cable and it doesnt work.

Out of curiosity, how does one tell how many wires are in the cable jacket?

8

Pretty sure it looked a bit different for me, but nothing of that sort shows up anymore.

OK, so Support chat is working, what can I do to make it work for me, any browsersettings to check for example?

9

OK, now I am truly disappointed. I recieved an email that says my support ticket was closed, without any communication. They never asked me anything.

First message was confirmation with ticked ID

Second message was sorry for the delay, ticket is closed.

Really?

I am pretty sure my USB port is broken, this is still within warranty. Where do I get help?

10

@anon76468197 CS seem to still close tickets without doing anything.

1 Like
11

Hi,

Thanks for reaching out and sorry to hear your ticket has not been picked up.

I would recommend using our self repair portal at RĂ©parez votre Fairphone facilement avec nos guides.. If this is not concluding, please open a new ticket, our CS team is working hard to reply to every open cases as quickly as possible.

Thanks,