Usb charger making sparking sound when unplugging

Hey together,

I ordered my FP4together with theUSB C cable accessory.
But every time I plug it in and out I hear a light rattle. It could be the material it self itcould be the sound of light sparkeling as well.
Anyone here ordered the cable as well and can say if it’s the same for you?

Thanks.
TheDeckie

Hi, mine makes a funny sound too!

Yeah, mine does that too. I would characterize it more as a metallic “swooosh” though :grinning_face_with_smiling_eyes:
Probably just tight tolerances in the connector, my cheap Anker ones plug in way more loosely.

I moved your post to an existing one.
As Fairphone offers differnet cable, maybe you want to specify which you are using?

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Thanks for moving.andthanks fortha fast replies.
Good to hear that thisis common.
Still strange though.
If @flabanf get’s a feedback I would lovetohearit. :smiley:

Whenever I plug out the USB-C cable from my FP4 I hear a loud rattling noise. Idk if it comes from the cable itself or the charge port but it is pretty distinct. Is this normal or should I be worried? Does anyone else have this issue? Thank you in advance

Hello and welcome to the Community Forum. :slight_smile: I moved your post here because it seems this issue was discussed here before. I hope you find your topic fitting in this topic.

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I got the USB-C 3.2 Long Life Cable today and noticed a ‘clicking’ sound when unplugging right away.
After reading the posts here, I compared it with a Nokia USB-C cable and charger. What was quite interesting is the fact that it makes the sound even when not plugged into a charger or phone. Even when just popping off the attached USB-A adapter, I get the sound - no matter which end of the cable I connect it to. So if this really was an electrical issue, the unplugging had to create enough friction to cause this, which sounds unlikely to me (then again, never was good with physics). My guess is: this sound is the tiny pins inside the USB-C connector that snap back in place or something like that? Probing the insides of the connector of the Nokia and Fairphone cable gives the impression that inside the Nokia one everything seems very stiff while there seems to be some flexibility in the Fairphone one. It’s really hard to tell though.

Did anybody get an answer from support on that matter? I’ve read that some got the info that this indeed was a defect. :face_with_raised_eyebrow:

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Hi there, same issue for me, a sort of electric sound when I unplug the USB-C 3.2 charging cable from my FP4. As already written above, the sound is even there when I unplug the USB-A adapter and that the cable is not plugged anywhere…

So I contacted the support, sent a video of the sound and they sent me a new cable. BUT, the sound is still there, however, it is way more quiet now. Just a little “swish”

Just still don’t know if it can damage the FP4 or any part of it…

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My USB-C 3.2 charging cable (with the original, “big” new PSU) makes that sound when getting disconnected, too.

Hi all,
Me too. Did anyone get an answer from support yet?
Cheers :slightly_smiling_face:

Two posts above yours :slight_smile:

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Doh! I should have read the second paragraph… :flushed:

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Last answer from the support (12.01.22) :

"I’m very sorry to hear you’re having a similar issue with your new cable.

To help you further with your request, I am asking for advice from the relevant department. As soon as I have an update, I will get back to you."

So let’s wait and see…

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I also experience a sparkling / cracking noise upon disconnecting the long life cable from the phone.

Did you already hear back from the support?

Hi and welcome to the forum.

Did you read the above posts? It seems some have contacted Fairphone and received a new cable, although this hasn’t in all cases completly resolved the issue.

You may be better of contacting support|at|fairphone|dot|com

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Hi amoun, thanks!

Yes I read the posts in this thread. I was referring to the last post before mine by @vorax. They have contacted support and are waiting to hear from them. I wanted to know whether the support team already came back to them with answer.

Best,
delexi

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Hi!

Sorry I forgot to share their last answer (27.02.22) :

"This is a small update to assure you that we are investigating the cause of this problem.

In the meantime, I suggest that you use a different cable and allow us a bit of time to come up with a solution."

You should contact them so they know how many people are affected by this issue.

5 Likes

Hi, I got an FP4 and the Fairphone USB-C cable about a month ago and I have the same noise when I unplug the cable (also noticed it when unplugging the USB-A adaptor).
So I guess I should also reach out to Fairphone to let them know that another user has that issue.

Cheers

Hi and welcome to the forum.

I think so and ensure you mentioned the make of both the cable and the charger as not everyone complains of such.

All the best.

1 Like