Updates only available with specific SIM

[mabouhaggar]

Hi
I live in Egypt. My phone has a SIM from a provider “We” but it has a number transferred from “Vodafone” with the 010 Vodafone prefix here.
The same thing happens with a SIM from Etisalat which also has another prefix other than the default 011 here.
The phone never detects updates while these SIMs are in place.
When I insert a SIM from Orange witch has an Orange number it detects the updates instantly.
This was the case with the update to Android 11 and the security patch released after it.
Can anyone provide any insight to why this happens?
Thanks for your time.

[anon9989719]

Hi

Updates are sent via the network operator and clearly your operator isn’t included, which is unsurprising as Fairphone only support a limited number that are based in the EU and 'surrounds.

You can of course update manually

What OS version do you currently have?

Link to downloads:

FP3/FP3+ Fairphone OS updates - changelog & download links

Here you can find the official FP3(+). Fairphone OS release notes Android 11 releases (FP3/FP3+): 8901.4.A.0016.6 Release Date : 2022.08.29 Security Patch Level: 5th August, 2022 Change log: Fixed an issue that was causing, on certain networks, the mobile data to not be available at first bootup if the device was reset. Fixed an issue that was causing the VPN IKEv2 protocol, natively supported by Android 11, not to be available. The network compatibility for various carriers has be…

Caveat on network availability ~ even some in the EU never get them when they are virtual carriers etc.

@formerFP.Com.Manager

Please note:

Together with our partners, we test the software before its release, and in some instances where a software update might result in some problems for users on a specific network or in a specific country, we prefer to delay the software release for that specific customer base and fix all the potential issues before making the software available to everyone.

That means that depending on your network provider, some Fairphone 3 and 3+ users may receive this update later. Once the update is available you’ll receive a push notification to automatically update.

Manual installation: Likely to wipe all data so make backs if you can

FP3(+). Install Fairphone OS offline

[mabouhaggar]

We is a virtual provider. That would be the issue.
All the time it was on Vodafone with a Vodafone number it would get the updates normally.
What I am surprised of is that even when I check for updates on wi-fi when the We SIM is inserted it says there are no updates.
When I insert the Orange SIM it prompts for the update upon start.

[anon9989719]

@mabouhaggar

What I am surprised of is that even when I check for updates on wi-fi when the We SIM is inserted it says there are no updates.

Yes it’s the SIM that recognises the update. Wi-Fi doesn’t connect to the carrier unless you use Wi-Fi calling etc. which has to go via the carrier.

I have no network but only use Wi-Fi via EE in the UK and that is fine

[anon9989719]

Just to make the point clearer see this post form a USA based topic

Fairphone owners in the USA ( FP2 FP3 FP4 )

Hi everyone, @AlbertJP useful to know, but unfortunately isn’t 2G also due to be phased out soon in the USA? Here’s the surprisingly unhelpful (and patronising) reply I got from Fairphone support: My name is Johann from the support team. I’ll be your case manager, nice to e-meet you Thank you for supporting Fairphone and for reaching out. Being an Amsterdam-based organization we currently only sell and ship to Europe. For the foreseeable future, we will continue to focus our…

[mabouhaggar]

Hi all
On another related issue.

It seems that uninstalling Google Carrier Services and blocking updates solves my issues with the telecom provider.

My phone updates normally, OTP SMS reach me properly and the abrupt restarts have disappeared.
All of theses issues started after the porting of the number to the new provider.

Just wanted to share my solution

Thanks for all of you that gave input.

Mohamed