Resetting my phone is a thing I cannot just do every day or so, loosing all app data and apps etc.
That’s nothing about seriousness. It’s just about a software quality Fairphone has to provide. That’s what you paid for and bought. And apparently it does not work.
As I’m friendly and enough “technical” I do help to debug, but many of such issues scare people away. Then they’ll stick with Samsung or so, where everything works, at least.