Unknown Caller ID

Hey,
around 5 days ago it started that all incoming calls are shown as “Unknown”. This is kind of annoying. I did not change anything in my config, i use my FP5 the way you shipped it. The article on your web page tells me that i have to disable some stuff on the phone, but that would lead to a way worse call quality. Can you please fix this!

Thanks and greetings
Leo

Welcome to the Fairphone community.

As the word says, we are a community here, a bunch of fellow users, like you. If you have a request to the company Fairphone, you should contact support instead.

contactsupport

Could be the same problem as this post:

Would you be in Switzerland with spusu mobile by any chance …?

Check out my reply in that thread, it may help anyway.

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Update: the spusu problem is reputedly fixed.
Is yours fixed too?

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I had the same problem on my FP4. I’m with spusu in the UK. I reported the problem to spusu support on Monday 27-Jan and the problem went away the next day (Tue 28-Jan). As @OldRoutard asked, are you also with spusu and is your problem now resolved?
Interestingly (IMHO) my wife is also on spusu UK and did NOT have the problem on her Pixel 6a. Go figure!