Unfortunately, e-mail has stopped

Help Fairphone 2
1

error message i get. e-mail does not work anymory. I’ve tried to reboot and to take the battery out, to no avail.

2

We probably need more information in order to be able to help you. Which device and which e-mail app do you use? When does the error occur?

3

I use the fp2 and the pre-installed e-mail app. The error occurs when I try to access the app.

4

You could try:

  • deleting app cache (System > Apps > All > Email)
  • deleting app data (if above didn’t work, this will delete emails from the phone, so if they are not also stored in the cloud they will be lost)
  • erase system cache (through recovery)
  • a hard reset (last measure, erases everything)
5

Thanks, the cach delete worked.
Best, M.

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