Unfortunately, e-mail has stopped

error message i get. e-mail does not work anymory. I’ve tried to reboot and to take the battery out, to no avail.

We probably need more information in order to be able to help you. Which device and which e-mail app do you use? When does the error occur?

I use the fp2 and the pre-installed e-mail app. The error occurs when I try to access the app.

You could try:

  • deleting app cache (System > Apps > All > Email)
  • deleting app data (if above didn’t work, this will delete emails from the phone, so if they are not also stored in the cloud they will be lost)
  • erase system cache (through recovery)
  • a hard reset (last measure, erases everything)

Thanks, the cach delete worked.
Best, M.