Display -> screen scrolls or opens apps by itself -> No (removing screen didn’t help) -> No (updating didn’t help) ->
Now it ends with the touch and hold workaround and only the options to go back or restart. What if the workaround also didn’t help? I’m especially thinking about a screen failure (my water damaged screen has an extreme version this issue) and a static/battery issue.
In many places, the Troubleshooting Tool includes this video on module replacement that still includes the removal of an old regular case. I think this is a problem given that many FP2 users keep asking how to remove their slim case. This video might mislead them into applying a lot of force into a wrong method.
Thanks for spotting. For now we’ll need to leave it. We don’t have another similar video where we use a Slim cover.
However I’ll raise this internally to have a new video made featuring a Slim cover. In the mean time, I’ll also add a video with instructions on how to swap a regular case with the slim one. Hopefully users will find this when needed.
Please add the required photo here (maybe it’s just a broken link):
Calls -> My display stays black … -> No -> Clean your display photo not displayed here
I think the photo is really indispensable here because to me it is not completely clear whether to clean the actual sensor itself or just the inside of the protective glass cover (in the display module).
I also don’t see it. I see a small framed square and when I right click it I can choose “reload image”, but nothing happens. If I choose “show image” or “copy image location” I get: https://fairphone.zendesk.com/hc/en-us/article_attachments/203706656/Exploded_view.jpg, but that just redirects to the main support page.
Clearing the cache didn’t help.
I’m on Ubuntu with Firefox 59.0.2.
I just tried it with Firefox, Safari, Chrome and Opera on my Mac (desktop) and with Firefox on Windows 10 (tablet PC). The picture does not show in any of these.
Maybe the picture is set to be shown just in your Fairphone intranet?
Anyway, I know now that it’s the glass that is meant to be cleaned, not the sensor itself.
Judging by the “signing?” part of that URL it seems to require to be logged in, thus confirming the assumption by @urs_lesse that it’s accessibility is limited to the “intranet” only.