I know, this i a forum for the community. I am already in contact with customer support.
I am just looking for help from others who used the recycling program.
In the beginning of July I sent my FP2 in the original Box according the guide from Fairphone.
After 2 Months I have not heard anything so I contacted the support.
When I contacted the support they wrote that they have to contact the relevant department and that I could expect a response soon.
After a week of silence I asked again, similar response and now 2 weeks later I don’t get any response anymore.
I sure understand that with all whats going on the support is well at capacity but if it takes 2 Months + X to process and 2 weeks + Y to get a clue whats going on than something is broken.