Touchscreen response is slow, very, very slow

[Patsoo]

Hi Fair-folks,

I got my FP2 two weeks ago. The first ten days, everything was right. But one day, all actions on screen began to be slow, very slow : For example, when I type an SMS at a normal rate, each letter is normally registered but it appears on a screen with a delay of 2 or 3 seconds after the action on the keyboard. The same when I push on a “button” in an application, I get the small vibration telling that the action succeeded but the screen reacts with a delay of a few seconds. Apart of touchscreen reactions, everything seems to run normally, GPS routing is OK. Phone calls, once picked up, are clear and fluent. Videos play normally…

I tried a lot of things to solve my problem : simple reboot, power off then battery removal, factory resets with and without SD-card. I installed the new version 1.3.6, today. But nothing changed, my phone is desperately slow !

Did somebody have this problem, before ? Do you have some idea to test ?

Thanks in advance for your answers.

[Irina_Spitznagel]

I think it could be an app or a widget that is always active and slows your phone down. Maybe an antivirus or something like that. Can you remember what you installed before this behavior started?

[Patsoo]

Since I proceeded to factory reset, I didn’t install any other application than those provided by default. And the problem is still present.

[s99h]

Do you have a sd card in your phone?
If so, try to take it out. It could be the process “media service” or “media storage” that is busy with some corrupted files or a dirty file system.

Edit:
Sorry, I read not carefully enough. You wrote already about it.

[Gerard2]

I face the same problem.
Have you found a solution already?
The Fair Phone support does not reply and I can’t contact them by telephone. Very Annoying.

[paulakreuzer]

Have you tried some troubleshooting like a Hard Reset and taking off the screen?

You can speed up the process by posting your support request number here:

Support request not answered yet

Hi, I’ve raised a support ticket 2 weeks ago and get now answer since then. How about the flu Backlog?

[Gerard2]

I’ve tried the hard reset in vain.
Also I’ve removed the simcard and battery, but I did not yet take off the screen. Is that hard to do?

[paulakreuzer]

In theory it’s very easy. In practice it is sometimes not so easy the fist time.
In both cases check here how it’s done:

How do I replace a module/the screen?

#The guide moved here. ###Original Post: The modules of Fairphone 2 can be replaced very easily. You can already find little tutorials on Youtube: How to replace the screen If you run into troubles try the trick explained in the pictures below. How to replace a module These tutorials might also be found in different places in the future

[Gerard2]

I’ve tried, but the screen does not come off as easy as on youtube. I don’t feel comfortable with it, so I wait until my son gets home next week. He is much more technical than I am.
Thanks anyhow. I now know in which direction we should be heading.

[Patsoo]

Hi Gerard,
No, I haven’t found any beginning of solution yet.
Fairphone support seems to be reduced to an automatic mail answering software.
I didin’t try to remove the screen module. What about the device guarantee if this removal goes wrong ?

[paulakreuzer]

FP2 was designed to be opened. IF something goes wrong during opening that’s not your fault, but I don’t think it has happened to anybody yet.

[Patsoo]

Hi Paul,
Thanks a lot for your advice : You convinced me to try this operation and now, I’m the happiest man on earth ! MY PHONE WORKS
Let’s hope it will work more than 2 weeks, now !
@Gerard2, just try to remove the screen module and put it back. It’s a bit harder to do than it seems to be on the video but there’s no trap.

[Gerard2]

It worked, but only after several attempts. The first 2-3 times the problem came back after half a day, but now the system is stable for more than one week.