The fairphone case doesn't fit - shouldn't they be recalled and replaced?

The case I bought doesn’t fit and so doesn’t protect the screen.
The website doesn’t mention this, but I want to be sure that the next one I buy fits.
How can I be sure it’s not still selling the faulty ones?

The original FP case would never perfectly protect your screen even if it would fit perfectly.
However if your case doesn’t fit at all you can try bending it inwards as well as heating it with a hair dryer to make it easier to form (the latter is not an official advice but helped me).
Also check out the custom cases which have a slightly different design and seem to protrude a bit more above the screen. (anyone confirm this?)
Greetings -