Following a lengthy discussion on Software Update: 3.A.0129.20210805 there seems to be a difficult situation regarding the response to peoples emotions.
Most may wish to avoid such issues which can become a thread to the relevant post and seemingly off topic.
Topics such as the ‘update’ topic has a number of threads relating to flaws discovered and some people want to express how upset they are.
Some want to blame Fairphone and expect a quick fix. When the fix is not resolved to the user’s satisfaction more emotional distress is voiced.
There are others who may not even have an issue but will join the distress thread with what Fairphone and people should do. This can add to the complainant’s sense of injustice…
Fairphone cannot really address how upset a person is and so this forum is their way of enabling people an outlet, which may be a frustration to the slow workings of the machine and the perceived ineptitude of Fairphone.
However an individual’s voice can be addressed even though it is not a Fairphone issue, though prompted via an unfulfilled expectation of the functions of the phone and the lack of or tardy support from Fairphone.
But the point I am trying to make is that such feelings, although maybe assuaged by a ‘software fix’ or a caring response from Fairphone, do not originate with Fairphone. They are part of a person’s culture and personality. Some people complain more than others and voice it here on the forum.
So the question maybe ‘how to respond’ to non technical concerns, ignore or engage.
Engaging can be distressful especially when third parties deem it a side show, but although it may be a side show to some it’s in the public domain for a reason and that is someone wants to be heard. It seems perverse to join a community and then ignore calls for attention if I have the energy to engage.