Support - reply time?

I wrote to Fairphone support a while ago, and I’m wondering how long is their time to reply at the moment?

I’m asking cause I know it varies, before I’ve waited both days and weeks.

Last week, I got a reply next day.
If updating your request doesn’t help, apparently giving them a call works very well to speed up response time!

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Also check your spam folder. Sometimes Fairphone mail gets caught there :slight_smile:

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Thank you for quick replies, nothing in spam folder, or on the my request site. I have updated my request a couple of times already. I will probably call them, I have done that before and got help.

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