I’ve got the FP1 since two weeks only, and didn’t have any problems until now: Suddently today evening I noticed at one moment that it hadn’t any sound at all …!!! Only vibration, no ring, no notification sounds, no music, no video sound, even not with headphones, NOTHING !
…Can someone tell me something about it?
Also, one thing I noticed and thought first as newbie that it was normal: On the top right of the screen there is a permanently changing display of the applications/processes in activity (I guess…, like ““system_server”, “surfacefinger”, kworker/0:0”, etc.) with sometimes above of it at the very top right green and red big “lines”.
Dumb question maybe, but isn’t the volume simply turned all the way down? As for the info shown on the screen, maybe it’s something related to the developer tools. Go into settings > developer options and turn that off with the big on/off switch at the top right of the screen.
No further answers ? Am I the first one with this problem? I sent a message to the support, and I hope I won’t have to send back my phone…
It’s quite bad because since two weeks I only speak good about my phone, try to “spread the world” about how this project is important, the people look at it and mostly find that it is a very nice phone too ! And now after two weeks no sound anymore.
It might be a software fault. Since it seems that sound has been working for you, I suggest doing a hard reset (carful, this will erase all your data, do a backup first!). Read around a bit on the forum to see how to do this (little magnifying glass above).
Thank you too for your answer, I thought about such option too. Are you a Fairphone’s technician ?
And yes, it was working totally fine until then. I wouldn’t know how to do a backup …from contacts, sms, whatsapp, installed apps …I’ll try to find out.
Yep, can do. It’s a powerful backup app, which could even backup/restore system apps (including the system-app like Google apps). I wrote this elsewhere already, I advise to do a full backup, but restore only non-system apps after a reset, and do it one by one. Best chance to avoid trouble, I think.
You will find out more about Titanium Backup online, and there are videos on yt even which show how it works.
I have to apologize everybody here. I deinstalled/removed three apps from the Fairphone - Maps, Batterry Doctor & Clean Master - and after turning off the phone and let him have a night break, the sound is there again !!!
…Don’t know which one of these apps caused the problem and how exactly, but I’m happy again. The only dark point of this: After several days, the Fairphone support didn’t answer at all…
@pariggi It is nice to hear, you have sound again. It would be quite interesting to know, which of the apps caused the problem, but on the other hand, don’t fiddle around, if it works for you now!