Sound does not work anymore

Hey fellows,

so I was running with my fairphone 3+ and it got a little wet in my pocket. Now media sound does not work anoymore. Did anyone have a similar issue before? Ringtone and alarm still works but media does not even though the sound regulation of the media channel is at max. :frowning:

Thanks in advance!

Welcome to the community forum :slight_smile:

I recommend that you first go through some hardware checking.
Dial * # * # 6 6 # * # * to get a comprehensive list of almost 30 hardware tests. You should find a test for the speakers (the loudspeaker on the slim side and the earspeaker at the top of the display) among these. Other components can be tested, too.

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To be on the safe side, before you use it any more, open it up, remove the battery, and leave the phone in a flow of cool air for a day or two. You may also benefit from dismantling the phone and drying the modules separately.

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