Sound does not work anymore

Hey fellows,

so I was running with my fairphone 3+ and it got a little wet in my pocket. Now media sound does not work anoymore. Did anyone have a similar issue before? Ringtone and alarm still works but media does not even though the sound regulation of the media channel is at max. :frowning:

Thanks in advance!

Welcome to the community forum :slight_smile:

I recommend that you first go through some hardware checking.
Dial * # * # 6 6 # * # * to get a comprehensive list of almost 30 hardware tests. You should find a test for the speakers (the loudspeaker on the slim side and the earspeaker at the top of the display) among these. Other components can be tested, too.


To be on the safe side, before you use it any more, open it up, remove the battery, and leave the phone in a flow of cool air for a day or two. You may also benefit from dismantling the phone and drying the modules separately.


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