Some Areas of the Screen Are Dead

Hey guys,
I am having a similar issue with the FP1U. Certain areas on the display do not react if touched. It’s on its way to customer service, I will let you know about the outcome.
Fingers crossed!


I sent my FP to repair today, so I will keep you updated as soon as I receive some feedback from the technicians.

As Flo01 said: Fingers crossed!


I moved a post to an existing topic: Smartphone failure rates

I have exactly the same problem : the left part of the screen is dead and it didn’t fall or anything else. I will write to the support team as well and let you know.


Hi Alberfo,
I have the same problem than you. I have my FP1 for 4 months and it has several zones that doesn’t respond (i did the test). It has not be damaged at all and looks like the first day.
I’m a bit disappointed because of the poor gps quality and now this issue. I think about taking my friend’s old iphone… snif.

Why don’t you too just send your Fairphone to support?

thank you for your answer.
I will, if you think it will be usefull. Can you tell me where I find
the info to do that?

Vera Bustamante

Here you go

I want to add: If this happened only after 4 months of use, you will very very probably get a reparation on warranty, in other words, you will out have to pay for it.

Hi guys!

After having sent my FP for repair, today I received a message from the Support Team confirming that it will be repaired under warranty so, for all of you who have experienced the same problem, I suggest you to contact them and follow their instructions to send your device for repair. I must say that Support Team are very friendly and helpful people.

Good luck!


Hi everybody

The display of my FP has been repaired under warranty. My wife already holds the “good as new” phone in her hands. I fully agree with albelfo, the support team is fast, friendly and helpful. So same advice from my side: just contact the costumer service team.


I can receive calls beacuse the lower part of the screen is OK, but I can’t unlock the screen because only the two lower rows in the pattern are activated. And so I can not use the phone for anything but receiving calls.
How to find out what to fix?
Is this a warranty issue or ordinary repair?
It’s a FP1U.

@hwg: I moved your post here because you are describing a similiar problem.
First you should do a Screen Test and make a Screenshot of it. If the test appears abnormal contact support.

Thank’s for moving my post.
And thnak you for screentest link.
Everything above the seven lovest squares is not responding. I will send picture to support.


Has anyone got a successful conclusion to the whole ‘dead screen’ issue? I have now got a dreaded dead zone and as my phone is approaching 2 years old I’m afraid that this will be costly and the end of my Fairphone days.

How did everyone get on (those who returned the phone for a fix)? Did you loose phone data? What were you charged? Any help appreciated!

In order to keep your data, you could connect a mouse via USB OTG cable and make a backup (see here for more info: Touchscreen doesn't respond).

If you still have a warranty (2 years), I guess this issue is covered. I would contact support quickly.

A post was merged into an existing topic: Parts of the touchscreen don’t work - See first post for troubleshooting

Do you have a FP1 or a FP2?

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Thanks for asking. It’s FP2. Have send a notice to the support team, with a foto of the screentest.

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