Some Areas of the Screen Are Dead

Keep calm and carry on - they replaced my screen on warranty with a similar issue. :sunny: :thumbsup:

If you search the forum, there seem to be some more cases like this. That said, with 60k devices sold, I imagine some show stuff like that. It’s a matter of confidence intervals (in statistics - not in customers confidence… :wink: )

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Indeed:

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I’m sending the phone for repair. I hope they will be reasonable and change the screen on warranty. My opinion about the company and their Support Team is good so far and there shouldn’t be any problem. Anyway, it’s always good to hear that someone else could solve a similar issue. Thanks for your help guys!

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Post back here, please, when you have news! :slight_smile:

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Have the same problem ! All left side is dead, quite annoying. I’m writing to the support team to have it repaired while it’s still on warranty. Will post here any important steps.

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Did you do the touch screen test? It speeds up the support process, if you attach a picture of this test (like here) to your support ticket.

Hey guys,
I am having a similar issue with the FP1U. Certain areas on the display do not react if touched. It’s on its way to customer service, I will let you know about the outcome.
Fingers crossed!

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I sent my FP to repair today, so I will keep you updated as soon as I receive some feedback from the technicians.

As Flo01 said: Fingers crossed!

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I moved a post to an existing topic: Smartphone failure rates

I have exactly the same problem : the left part of the screen is dead and it didn’t fall or anything else. I will write to the support team as well and let you know.

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Hi Alberfo,
I have the same problem than you. I have my FP1 for 4 months and it has several zones that doesn’t respond (i did the test). It has not be damaged at all and looks like the first day.
I’m a bit disappointed because of the poor gps quality and now this issue. I think about taking my friend’s old iphone… snif.

Why don’t you too just send your Fairphone to support?

Hello,
thank you for your answer.
I will, if you think it will be usefull. Can you tell me where I find
the info to do that?
thanx

Vera Bustamante

Here you go

I want to add: If this happened only after 4 months of use, you will very very probably get a reparation on warranty, in other words, you will out have to pay for it.

Hi guys!

After having sent my FP for repair, today I received a message from the Support Team confirming that it will be repaired under warranty so, for all of you who have experienced the same problem, I suggest you to contact them and follow their instructions to send your device for repair. I must say that Support Team are very friendly and helpful people.

Good luck!

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Hi everybody

The display of my FP has been repaired under warranty. My wife already holds the “good as new” phone in her hands. I fully agree with albelfo, the support team is fast, friendly and helpful. So same advice from my side: just contact the costumer service team.

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I can receive calls beacuse the lower part of the screen is OK, but I can’t unlock the screen because only the two lower rows in the pattern are activated. And so I can not use the phone for anything but receiving calls.
How to find out what to fix?
Is this a warranty issue or ordinary repair?
It’s a FP1U.

@hwg: I moved your post here because you are describing a similiar problem.
First you should do a Screen Test and make a Screenshot of it. If the test appears abnormal contact support.

Thank’s for moving my post.
And thnak you for screentest link.
Everything above the seven lovest squares is not responding. I will send picture to support.

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