To find more information about updates, please visit this page on software longevity. You can also find our support article on how to check and update your software version here.
IMPORTANT: If you experience any issues with your device consult our Repair Portal.
Update went well
Update available but failed to download or install
After installing the update, several problems started occurring:
Random reboots, around once per day. This never happened before, and I have no Idea what else could be causing them (no overheating/RAM exhaustion/etc.)
Some apps refusing to open sometimes. Clicking the icon starts the app briefly, but it instantly closes again. Which apps are affected by this changes with time.
I can’t say for sure that this update caused these issues, but they only started around the time of the update, and I know no other probable cause.
So I think my phone updated in the middle of the night, and now it is stuck in the green loading screen with the “|” in the middle. I have tried several things like forcing restart 7-8 times, removing the battery and the sim card, but the phone is still stuck there. Any option that does not require factory resetting?
Just adding that if you choose the issue with the product you have as a topic, you will be redirected to the self-repair portal. It is to be expected and in fact this way of reporting issues with devices is now preferred by the Customer Support.