What is the latest firmware version of the in-ear Fairbuds on Android? Is it still V65?
It seems as if a half-finished product has been thrown onto the market and then hardly anyone cares anymore.
Apart from paperweights, they are currently useless. I’m sorry for the drastic words, but that’s the way it is and the Fairphone team should slowly realize that and Fairphone-product buyers should not smear honey around their mouth.
Almost 10-year-old in-ear headphones are more stable and reliable than that - apart from the repair/ batterychange option. It’s just getting annoying.
Incidentally, I am also observing how the behavior of the Fairphone staff is becoming increasingly customer-unfriendly when it comes to warranty, for example. Apparently they know that the in-ear buds are a miserable product that has been thrown onto the market.
All in all, there are currently far more negative experience reports than positive ones and this should give Fairphone food for thought before it is too late for the company - bear in mind that the largest group of buyers of Fairphone-stuff are in Europe and, due to the economic situation, people have less and less money and Fairphone products are not exactly cheap.
There are no statements, there are no signs of updates and firmwares, more and more frequent reports of non-compliant attitude towards buyers.
But good. Fairphone can continue to ignore, deny and pretend that everything is great.
I have seen such developments from other companies that were once celebrated at the beginning.
If yours are useless to you, you should do a warranty or refund claim through where you bought them or through Fairphone.
I bought a pair at release and had them replaced through Fairphone customer service due to a defect. The mesh that covers the speakers came off when I replaced the ear tips, seemingly due to bad glue. It was a long process due to waiting and shipping problems, but they were professional and friendly with me otherwise.
Other than the defect I had, I am quite happy with them and use them daily for podcasts and music. I have used them for voice calls without issue. I also sometimes prefer to use them over my Sony WH-1000XM3 in noisy environments, since they have a good ear seal in my ears in addition to the noise cancellation.
I agree with that Fairphone seems to need both better customer service and quality control when shipping new products (based on issues reported on the forum). But it seems quite hyperbolic to me to write that these products are a paperweight. Most people who are happy with them would probably not write on this forum.
Hey Fairphone. Please give us feedback. We want an update from hell. 66 seems a good number for that. Please fix the sync and the mic. I would love to make more advertising and buy my wife one too… But only for a good product…
do you have any news and/or timing on the release of some new fix?
I continue to encounter problems even with this second pair, the connection is unstable especially with the PC, there is the problem of latency and lip-sync.
Is there any evidence that they are working on these issues at all? I mean, did anyone get some hint from the official support about it, or is this all just hopes?
is it possible that the problem is on the hw? I bought two pairs from amazon and both have the same problems.
Do the ones bought on the official website have the same problems? Can you at least confirm this for us?
I’m quite disappointed, many months have passed without having concrete answers about it and it would be useful for everyone to have at least a clear picture of the situation. Thanks
Its a problem from the bluetooth protocol + the sound codec used. It makes latency by default. My bose quietcomfort 35 headset has the same problem. (fires a shot in the game - > animation ends - > gunshot sound finaly plays)
I understand that Fairphone doesn’t care about these Fairbuds issues. They will be returned to Amazon after months of waiting and I certainly won’t be the one to do good publicity for the company.
I’m very sorry because a clarity, towards users willing to spend a few more pennies in favor of a sustainable product, would have been appreciated. Bad experience, I’m sorry