Hi,
Thanks for sharing this info! Good it worked.
Originally the computer recognised two cards.
- the phone storage (internal storage)
- the extra sd-card of 16g I had put in the sd-cardslot.
Now after updating and partioning my computer only the extra sd-card.
As my back-up is on my computer I can’t restore my back-up.
Hi Isabelle,
Pictures are fine also, but if you could upload a video somewhere (Wetransfer for example) and send the link in a support request via www.fairphone.com/support we can have a more thorough look. Please mention my name in the support request, so my colleagues can send it to me if they see the request first.
Hi,
Yes, it only works on wifi. About the Google Apps Installer widget, once you placed it on your homescreen is the text blue or greyed out? If it’s blue, try a different wifi network. If it is grey, please have a look here: https://fairphone.zendesk.com/hc/en-us/articles/202177963-I-can-t-reinstall-the-App-Store-after-updating-to-Cherry-1-6-Widget-stays-grey-What-can-I-do-
Hi Lidwien,
is it possible to
a) copy your back-up from your computer to your external SD card, and
b) restore from there?
How did you make your backup? For me, when using FPs own backup/restore app, the backup files are stored on the external SD card.
Installed the update and GPlay on my FP1 (had to take the alternative route, but that worked). Now logging in to my Gmail-account I get messages that “Google Play-services … is not supported by my device”:
After clicking OK I seem to be able to open and view my mailbox anyway, but the message will be annoying if it keeps coming up.
Bug? or did I miss some instruction?
Update seems ok until now, CONGRATS! But taking some time to test today.
Greetz, Herm
Hey Rick, i also updated from Version 1.3. to 1.6. I recieved the update yesterday over WIFI… I think, Isabelle discribed the same problems like me…
I’m trying to update a 2nd batch FP from 1.5 to 1.6, but it doesn’t work. I tried it 3 times already, twice from the main screen of the updater and once from the OS database. The software downloads and I get the Android installation screen for a couple of minutes, FP then restarts and I’m still with version 1.5.
VERRY happy with the unified storage partition!
1 Like
Hi,
Are you sure you used the Google Apps Installer widget? And not the Play widget? Try again by dragging the Google Apps Installer widget to your homescreen.
Hi everybody,
I tried the update on my FP1U. Download is ok but if it wants to install I got the notice “Superuser für Fairphone updater verweigert” - in english it should be something like “Superuser for Fairphone updater denied”. Configuration for superuser should be to get a confimation screen. Whats going wrong?
Norbert
At least update work for me with a first edition FP. Thanks for it
2 Comments.
- Update via updater works not expected, cause i couldn’t choose storage partition option. Normal installation just started… I was going on with manually installation.
- Restore with backup app is not simple as it was descriped. Cause non free apps couldn’t be restored. Just have to download them again with customization
a) Yes. Now the original backup is placed on the external SD card
b) I can only copy, which I did. Now I have doubled the files.Like the file Alarms - empty and the file Alarms(0) contains the right information.
Do you know who to delete files by using the FileManager?
And still the computer doesn’t recognise the internal storage 
if you switch off wlan, the computer will recognize the internal storage, I think.
No, sadly switching off wlan, doesn’t help.
I got a notification that I could install the new FP-update. So I opened the FP Updater. It took a while before I could press on the ‘install’ button. After a while my phone went off, then there was the screen of the green Androidman telling me ‘installing system update’. Then it went black. After that my phone went back on. I got a notification that if I wanted to reinstall the App Store I needed to put the widget at the beginning screen. So I did. But the Google App installer stayed grey. I looked for info on the support pages. Followed the steps mentioned (so now I also lost all my widgets and couldn’t get them back on…). Even after all those steps it still stayed grey. Then suddenly I got again a notification that there is a software update available. So I went looking on the Fairphone OS app: it mentioned still version 1.1. So I did the whole installation proces again. And still have same result. Now again there is a notification that there is a software update available… So again I started the process. After getting the Androidman ‘installing system update’ is got a screen with something like ‘updating’ and then how many parts were still left. Phone started back up. Now I actually was able to reinstall with the Google Apps installer widget. Did do that. And then I went looking in the app of Fairphone OS: still is version 1.1??? So 2 questions: do I need to keep trying? And how do I get my widgets back? If I go to the 6 dots and then choose widgets and try to drag them to the starting screen they just open up the app and the widgets dissapears again. I also can’t find a widget back of some apps like Instagram?! Please help 
What I also do not understand: I’ve got my phone 1 week ago. Is it normal that there is version 1.1 on it??
Hi Lidwien,
With the partition update the phone now works with MTP (media transfer protocol).
This protocol is not standard supported by Linux, but there is a way to resolve this.
As just discussed on the phone I would like to direct you to the following website for more information on how to resolve this: http://www.xda-developers.com/android/use-android-mtp-on-linux/
Here they explain how you co make your internal storage to be recognized again.
3 Likes
Lots of tapping to get the update to download. Somewhere between tapping quickly and slowly seemed to work. Had to try and download it twice.
All installed and works fine now though.