Maybe it would be a good idea, if everybody who has this bug, would contact the support team by e-mail.
Of course they should check the forum - as this is a big chance to get user feedback - but I am not sure if they do it very regularly.
(Just guessing. In the past there have been other bugs which have been discussed in the forum. When sending an e-Mail to the support team, they said “We have never heard about it”. So better make sure they know about it )
I have made the suggestion to call support at Vodafone Germany, as it might be possible that they had to reapply/modify their server profile for the FP3(+)…
Same problem here, since the last update I have no caller IDs from incoming calls anymore. The option “Enhanced 4G LTE Mode” is not available and 3G is not available here in germany anymore. My provider is WeTell who uses the Vodafone network as well.
Just contacted the support. Using the fairphone without caller IDs from incoming call is not an option for me.
I think it is important that everybody who is concerned by the “unknown caller” s**t write a ticket to the Fairphone Support! So the FP team realizes that this is not an minor bug and we will get a prompt solution!
Regarding the “unknown caller” issue, we apologise for the inconvenience caused. Thanks to those of you who have flagged it here and with our customer support team. This is currently being investigated and as soon as we have more information to share, I will update this topic.
Hi @KatharinaS Welcome to the forum. Please see the post two above your query.
Rae is the Fairphone employee that created this topic, so we are waiting to hear from Rae. The solution may take a while and it maybe a Vodafone issue.
“currently being investigated” - my phone is quite useless since this bug. Please get back to the last Version and de-roll the Update. Otherwise I gonna use warranty and give back the phone.
Which brings me to the question: As always this was a staged rollout. Would be interesting to know if:
the rollout has been stopped when people reported the display-going-dark-issue.
the rollout has been stopped when people reported about the unknow-caller-bug.
the rollout has not been stopped at all.
Of course this will not change anything. But it would be interesting to know how Fairphone handles this incidents to protect their customers. Maybe @formerFP.Com.Manager could give some insight?
Yes I have done a complete factory reset (four or five times). But it was a stupid idea…
That solves nothing because the software is still 3.A.0129.20210805!
But now I’m in trouble with all my baking apps!