This is partially to do with that they don’t see the forum as an official support channel, as the welcome banner mentions (though occasionally they do post here). I’m still hoping they will shed some light on the matter on their official support pages some time soon.
The focus issue seems to likely be a hardware problem, though there seems to be some additional investigation going on as people have been asked to send in the entire phone (otherwise just a module swap would make more sense). If it is indeed a hardware problem, then software updates are not going to solve the issue. Hopefully they’ll come up with a module exchange programme to make the fix easier.
The software issue (low light conditions) is labelled as ‘initial improvements’, I’d expect some more tweaks in the next couple of versions. Not ideal, no, but at least someone is working on it.
Lastly, I would like to comment that the comparison with certain high-end phones is often made, but usually skips over a few aspects of Fairphone’s approach such as interventions for fairer working conditions and poorer economy of scale. Each of these, unfortunately, adds to the cost in way that is not immediately tangiable in the final product. Expecting the same ‘bang for buck’ is perhaps not that realistic. I’m not trying to say that there aren’t problems with the phone, I just grow weary of these comparisons.