I also got a bill after I received my fairphone. When I ordered the phone in September, I could chose shipment by DPD or DHL, both were about the same price. I chose DPD and paid €47.50 for that. Now I received the phone not by DPD, but by DHL. In addition I got a bill by DHL. Unlike @QuentinT, it was 60.90 CHF:
Position CHF
MwST (VAT) 38.90 Vorlageprov. (disbursement fee) 3.00 Kontoabwicklungsgebühr (Account Management fee) 19.00
Gesamtbetrag CHF 60.90
Back in September I contacted Fairphone why the price for shippment to Switzerland was that expensive and received the same answer as @zilti. It said: “In the specific example of Switzerland the price includes shipping and export documentation but does not include imports fees”. So I knew that I would still need to pay the VAT. But it was never mentioned that there are also some additional fees charged by DHL or DPD!
Furthermore I noticed that now in the online shop there is only the option “shipping by DHL”, which now only costs €18.50. This makes me wonder why I paid €30 more for the same service. I somehow have the feeling that I am paying these fees twice.
On the 4. February I wrote a mail to the contact center of Fairphone asking them about these bills. So far I have not received an answer.