This post was moved from 24% discount on a Fairphone 2 (It contains 24mg of gold!)
I have had such a bad experience with this phone that I could not recommend buying it at any price. The bottom module has failed 2x in just over 30 months and I think fairphone should replace for free and it seems to be a design fault. The phone is sold as long lasting but it only is if you keep buying a new bottom module!! It seems impossible to contact Fairphone so I have been reduced today tto posting on social media and contacting consumer affairs programmes in the hope this will all be exposed. Loved the sturdiness of the phone, the twin sim ports, the concept, but all useless if it dosn’t work. Worse built in obsolescence than a standard smartphone.
This one from How To Keep Your Bottom Module Alive?
YES- I had one go, replaced under warranty, but now that one has gone also- impossible to get Fairphone to replace. From looking on line I suspect it is a design fault . I think Fairphone should aknowledge this and issue a fix, or redesign the module and issue one that works to those whose bottom module has failed. There are some suggestions on i-fixit involving putting tape under the module to raise the contacts but I have had no joy with that, it seems to be either buy a new part every year or so (including postage) or scrap the phone!!. Thinking of selling mine for parts. I bought through phone coop, I sensed that maybe this is a common fault, frankly I think it is a scandal this phone is still on sale as it is not fit for purpose.
This one from Tracking down microphone failure with Checkup app
How long had you had hte phone? I am really fed up as the second bottom module has failed and from looking on the internet I think there may be a design fault, do not be suprised if the new module fails also.
And this one from Primary Microphone not working and tired of replacing the bottom module
Just to say I have had the same problem. It seems to me there is a design fault, that in my view Fairphone should aknowledge and issue a fix. Seems to me a scandal they are still selling this phone when it clearly does not meet the stated description of longevity due to this fault. p.s. I had not problem with buying a new battery and case as that was wear and tear, but then for the bottom module to go again- very annoying.
Tip from @moderators: spreading posts with the same issue all over the forum doesn’t help anyone.