Screen is locked when using fairphone for the 1st time

Hi people! I just received my new and first Fairphone yesterday !
No way to use it by now : it turns on right, it takes my sim cards right,
BUT it remains locked and for any action I’d like to take, it drives to the screen asking for me to draw an unlocking scheme ! I tried once (wrong try)
What to do please ??

Well, with a new phone and an unlock pattern I didn’t set up myself I’d probably #contactsupport first.

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Here is an idea: you can maybe try to reset in recovery mode (hold Vol+ while booting up the phone) and “wipe” or “factory reset” the phone. IIRC, if it doesn’t react to touches, you can iterate over the options with Vol+/- and select one with the Power button.

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thank you I did it they told me to reboot system and sent me the link to the how to do it. I did it : then the welcoming message appeared in German then I got the assistant to configure the phone so it’s done!

thank you so much! I exactly did it after the fairphone service told me to do this and look my next message it worked congratulation for your advice

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I add the link “how to boot system” in French for other people.

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