Screen get black when putting on the fairphonecase

When I put my fairphone inside my fairphone case it does not work at all… Isn’t the case supposet to protect instead of disconect? Is it repairable? I have tried to take out the battery and put it back again. I have only used my phone for 2 days. It is my first smartphone.

Maybe the case is unintentionally pressing one of the buttons at the side?
Watch this Tutorial, maybe you can figure it out?
Cheers, Robert

It, did not work, but I figured it out. It became good after I did some cutting modification with a bread nife and a sisser on the case :slight_smile: Does not look wery nice but it works… Thanks anyway.

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