Screen disconnects sometimes

Hello!
As the title says, sometimes the screen of my phone disconnects when I drop it, which means the phone is still turned on and I can take pictures using button controls, but the screen is not showing anything. I’m not sure of the touch screen is still responsive, I think it is but I’m not sure. The fix is to unscrew the back and loosen some of the clips that hold the screen in place (it just happened today and one clip was enough). It happend for the first time around a year ago and has happened like four times since, which isn’t that much but it’s obviously still really inconvenient. What could be causing this and could I fix it somehow? It’s probably also important to mention that two of the screws in the back won’t go in anymore, so they’re missing. It’s these two:


The top one has been gone for years and I think the bottom one broke when I had to fix the screen for the first time, so around a year ago as well. The phone itself is over five years old and the only replacement I’ve done is the back camera.

You gave the answer in your first sentence already:

Just don’t drop it :wink:
Phones are not meant to be dropped on the floor. Depending on angle and speed of the impact, anything can happen. Because of the modular nature of your Fairphone, parts might come apart, missing screws are not doing good in this case, obviously.

So if you are dropping your phone more often, a stable bumper might help it.

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Yeah obviously the dropping is causing it, but I have not been dropping it more in the past few months than I have in the years before and still that hasn’t happened before, and it happened at least four times in the past year, so something has still changed. I’m using the bumper that came with the phone and always have

This happened to me two years ago:

I solved it cleaning the contacts like this, with isopropyl alcohol and a metal brush:

(take a look to the complete thread to get more info)

Hope it helps!

EDIT: You can find new FP3 screws here: Screws for Fairphone 1, FP2, FP3, FP4, FP5

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