Please note that I believe this is not the same problem as in apparently similar threads (e.g. keyboard not working until gapps reinstalled; or screen detecting nonexistent touches)…
A couple of days ago I noticed that the keyboard was a little
uncooperative, e.g. registering an ‘l’ instead of a backspace in
landscape orientation, and arbitrarily breaking up one word into many in
the ‘swipe’ typing mode.
Today it has got worse. First, I was suddenly unable to bring up the
Quick Access menu from the edge of the screen. Swiping in from the
right, it doesn’t even appear - it simply scrolls to the next
homescreen; from the left, it appears under my finger but immediately
disappears as soon as my finger moves towards selecting any of the five
possible choices. Initially I was able to select Phone when I swiped in
from one very precise location on the edge of screen, but even this
limited functionality is now lost.
This means that I cannot access the Phone, Messaging, Camera or
Browser, or the App drawer (which specifically has now caused further
complications). In addition, while swiping through the regular
homescreens is possible, strangely I cannot select any app icon that
happens to be on the leftmost column on each homescreen. Instead, when I
tap them, the Quick Access menu again appears and then disappears.
Of course at first I tried Restart, twice, with no change. Then Power Off, waiting, then powering on, no change.
Initially I went to the Fairphone Help forum section to find out if I
was alone. While I was typing in a dialogue box, the keyboard went
crazy, flickered, and typed some seemingly random letters and symbols.
After that (it seemed), certain keyboard letters (at the edges of the
screen in both portrait and landscape orientation) either did not
register my touch at all, or activated adjacent letters or buttons (e.g.
At that moment it felt very much like some malicious software had
arrived on my phone. With this in mind, I managed to launch the Play
store via the Settings menus, and installed a Norton antivirus (a quick
decision, as I use Norton on my laptop). Frustratingly, because of the
left-side-of-screen problem, I was unable to tick the box to Agree terms
and conditions, so could not run it. Luckily, McAfee’s app was laid out
differently, so I could run that after installing it, but it found
Some threads on this forum gave me the idea that the problem might
be solved (at least temporarily) by going back to a previous OS using
the Fairphone Updater. This I did, going back to Chen Pi 1.5.
Unfortunately, not only did the screen problem remain, but also I
started getting a message that the Android keyboard had stopped. This I
solved with the Clear Data button in the app settings for the android
But I read that such keyboard problems would persist until I
reinstalled Google Apps. But how to do so, when I could not access my
app/widget drawer to drag it to a homescreen? Finally I realised that I
could get to the drawer via the My Apps widget, which I did. But when I
tried to drag the GApps Installer widget to a homescreen, there was ‘not
enough room’, but my screen malfunction got in the way again: it would
not let me drag the widget to another homescreen, instead displaying the
(unuseable) Quick Access menu for a moment as my finger approached the edge, and then dropping
In a desperate attempt to make room for the GApps Installer on that
homescreen, I held down on the My Apps widget to try to move it to
another homescreen, but the screen malfunction again outfoxed me by
bringing up the Quick Access as my finger approached the edge of the
screen, and then dropping it, with the result that the My Apps widget
was dropped on on ‘Remove X’, deleting it from my homescreen!
Without My Apps, and with the screen problems still an issue, now I
really cannot access the app drawer, to reach the widgets and the GApps
Installer, so I have no GAPPs and no way to install them. And a
touchscreen that seems to hate me and my innocent fingers.
Sorry if there was too much detail in this saga.I could not (and
cannot) find anyone online with the same problem, except some whose
screens register touches as swipes - but it’s not the same.
I have already submitted this little essay to the FP support people, but I wondered if any kind souls out there might be able to offer any advice?
All the best.