Quantity of RAM wrong

Help Fairphone 6
1

As you can see here I bought a FP 6+ Cobalt Blue but It lists 8Gb of RAM instead of 12.
Is It a mistakr of the App or are they shipping FP6+ with less RAM than declared?

App version Is 4.2.23

[Screenshot removed by moderator as it included imei numbers]

2

Please contact Fairphone support

3

If you want to have a second opinion apart from the App, you can use ADB (the Android Debug Bridge) …

adb shell cat /proc/meminfo

… will display the RAM size as “MemTotal”, or …

adb shell dumpsys meminfo

will display it as “Total RAM”.

In case you haven’t used ADB before …

  • If not done already, make the Developer options visible by tapping on the Build number in Settings - About phone a few times until you are being declared a developer.
  • If not done already, enable Settings - System - Advanced - Developer options - Android debugging (or USB debugging depending on the Android flavour or version)
  • Connect your phone to a computer via USB.
  • If not done already, download the current Android SDK platform tools to the computer and unzip the ZIP file to a folder you can navigate to easily.
  • Open a command line/ terminal and navigate to the folder to which you unzipped the tools. If you are unfamiliar with the command line/ terminal, here’s a really good and short 1 page introduction to everything you need for now … https://tutorial.djangogirls.org/en/intro_to_command_line/
  • Enter the adb devices command to display an ID of the phone to make sure that ADB works with the connected phone (upon first usage the phone should ask you to confirm this access from the computer, there you should also be able to select that the phone remembers that decision, if you want).
  • Then proceed with the given command(s).
4

Or something simple… I’m just seeing that fastboot mode also displays RAM.
What does it say?

(Fastboot mode = Turn off the phone completely, then keep the Vol - button pressed while turning on again.)

5

Thank you for your advice. I had the same issue everywhere (FPapp, Android system, cpu-z and aida64) they say my FP6+ has only 8gb of ram.

But in the fastboot mode it says 12gb of ram. So I’m happy now. :stuck_out_tongue:

I’m also going to report this to fairphone.

6

:pleading_face:

My Fairphone app Screenshot_20260823-194031a
My Fairphone app Screenshot_20260823-194031a1116×2484 110 KB

IMEIs and Serial Number manually removed

… but seriously, Fast Boot Mode had already assured me of MEMORY SIZE – 12 GB + 256 GB. :slightly_smiling_face:

7

Wasn’t sure if to post it here cause I understand mistakes like that should not happen…and perhaps shouldn’t be enjoying that:)
But let me proudly announce that after almost three years of MyFairphone App confusing my FP5 sky blue colours and stating it as unknown or black, it finally got it; -)

Screenshot_20260823-222100 (1)
Screenshot_20260823-222100 (1)928×1357 68.6 KB

8

*(forest) green with envy*

9

There we were trying to solve a problem here, only to find out it’s a prank App.

10

Noticed today that Fairphone Community Aachen’s sky blue FP5 also identifies as Cobalt Blue in the My Fairphone app.

11

It’s happening to me too. I did some tests and benchmark which confirmed 1 core at 2.7 and 12 gb RAM (with increased performance from the base 6) so it’s just the Fairphone app that needs to be updated. Also CPUZ for example, names the CPU as 7s gen 3, but showing the overclock at 2.7.

12

Use CPU-Kit; the FP6+ is recognized.

13

Btw you can always see the actual amount of RAM including used and free in Android in the dev options under “Running services”. Yes very well hidden, I looked that up some time ago.