Yes a trifle argumentative, but that’s fine if it’s has boundaries . . . .
It was over the xmas period and many businesses didn’t restart until 4th Jan and contacting support more than once only serves to add more workload. So No 3 arguments down
a) Adds to my first point about contacting them more than once with your issue, especially so soon though you may say it was only an addendum so the paragraph would balance if that was the case and a void argument -1
Money from expected sales would already be allocated in any business and even if not then it will take some time to find suitable staff, definitely more than the two weeks you are discussing. So another argument I do not agree with
So that’s five points where I do not support your arguments minus one for good behaviour. So let’s say four.
Simple statement ?
Expectation, ideally you should get some response within a week, but that would only be a recognition of your support query. It may take a month or more depending upon many things ~ I won’t list what I have in mind ~ to get a helpful response.
It’s a real pain buying online from small time OEM’s . Unlike retailers who just buy in and ship out.
Yes I have an issue where I received an automated reply with saying they hope to contact me within 5 days, but hey! I imagine like many others I may have to wait. I certainly don’t expect an answer in weeks from what I can read.
If you believe your decisions are not within your control then luck may be one way of saying how disappointed and hurt you feel at the cards you have been dealt even if you did pay to play the game.
I don’t imagine you are being blocked or that there is some AI that is picking names out of a hat.
I have read many posts of extremely unhappy people who were hoping to buy into some sort of ethical experiment, and are very unhappy about the cost but then who said it will be cheap and the cost is not spread equally.
Like you I have been very unhappy about the quality of the phone and support, especially as I bought one for my daughter. It was her idea (more recently) to get one, so I bought one to see how bad it was and by paying for hers at least she would not be so upset if it doesn’t live up to her expectations.
I have been monitoring the Fairphone for years but never though it was up to much and if wasn’t for my ‘ethical daughter’ I wouldn’t bought one.
I hope you find some solace in that you are not alone and some solution to some of your problems. I will check out other posts of yours to see if I can be more supportive.
All the best