Primary microphone broken

Fair phone customer services have always been great but over the past month I’ve not had a working microphone and I’ve raised two requests but both have gone silent and I can’t figure out why. Has anyone else had a similar issue? Or does anyone know why this is? My fair phone 2 isn’t out of warranty yet…

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Thanks, it’s good to know, and thanks for the advice. Hope they get it sorted soon!

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