Primary microphone broken

[Hannah_Jessica_Speed]

Fair phone customer services have always been great but over the past month I’ve not had a working microphone and I’ve raised two requests but both have gone silent and I can’t figure out why. Has anyone else had a similar issue? Or does anyone know why this is? My fair phone 2 isn’t out of warranty yet…
Thanks!
Hannah

[paulakreuzer]

Support is swamped.
You can read all about it here:

Current Support Status (Last update 10.01.18)

21 November 2017 update. Current # of tickets: 5.817 1.858 new (created last week) Average first reply time for new tickets: 10 days. (+/- 0)

And find out what’s the fastest way to get a reply here:

Does calling right away slow down the support team? (Solution: Create a ticket first, then call!)

Hey, I discussed with the support team and they told me that he fastest way to get a response is to open a ticket with the IMEI number and order number in the title. Also a proof of purchase if not ordered in our shop. As soon a ticket is generated, give us call and mention the ticket number. That’s the fastest for agent and customer. And to take away some speculation about how the CS team works. There are several subdivisions in the support team. We've got people who pick up the phones,…

[Hannah_Jessica_Speed]

Thanks, it’s good to know, and thanks for the advice. Hope they get it sorted soon!