Phone won't charge when it's on but charge when it's off

[Laurent_Seguin]

Hello !

I’ve a strange issue since yesterday : my phone won’t charge anymore when it’s on

If i turn off my fairphone 2 and plug it the charge working fine but when i start it and let it plugged the charge stop.

My battery is new (i’ve buy a new one few weeks ago) and i’ve already tryed :

• another charger
• another usb cable
• tryed to charge with my laptop
• follow the #batteryguide

Any clue on that issue that don’t involve a reset with data loss?

[Laurent_Seguin]

Okay. Bad things. Now I’ve a similar issue than here

Fairphone 2 won't charge

I followed your insteuctions but it did not work. When I remove the battery and it’s on charge, there is continuously the “fairphone” opening page then a vibration,then all black, then opening page again etc and it does not stop. When I put the battery back inside the phone I cannot turn it on… It stays all black. I think the shock must have disturbed some circuits or something. It’s really weird as if the phone could not connect with the battery. The battery is only 3 months old and was working…

[Elena_Bo]

I have been having battery issues since the April 2018 update. Getting hot, drain in a few minutes, etc. Did all work arounds. Nothing and since a few days also this one. If it is on, it doesn’t charge as the need of the phone is higher than the speed of charging!
I hope the new Android version solves all this battery problems. Otherwise I will send the Phone, as I still have warranty. But that’s not a sustainable solution…

[BertG]

Definitely contact support!
Don’t wait, as the any damage might spread to other parts of the phone, e.g. being caused by the constand overheating etc. FP even could hold you accountable for that, as you did not contact them on time (though I don’t mean to say they would even consider this; it’s just my thinking to take everything into consideration and prepare for the worst case ).