Phone service in UK


I am about to order a fairphone in UK and would like to know what is the procedure if the phone needs repair.



Hi @Anastasis_Tzanis

There are some articles about this on the support page. You might want to read this and this, and maybe this. The last link is for when you already have requested repair services via a support ticket.

Kind regards,


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Hi @Anastasis_Tzanis

You are also covered by the Warranty which is worth reading.

Spare parts are available through the Spares shop if you feel technically capable to make your own repairs too. A separate Warranty exists for spares, and you should read both this and the original warranty before attempting a repair or sending the device to an unauthorised repair shop.