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Phone not working after update

Hi Since I downloaded the update last week my phone is not working all and won’t go past the fairphone logo when switched on. I can get to the no command page but when press update via sd card. it says no sd present.

Welcome to the Fairphone community.
Could you please explain what phone you are talking about and what update?

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Its a Fairphone 2. and its the most recent update. I’m not sure of the number.

So it was the update to Android 9? You received the notification via the Fairphone Updater?
Then there are some similar problems, for example here: FP2 not rebooting after updating to 21 / Android 9

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Hi,

Thanks for your help. Yes it was the Android 9 through the updater. I’ve had to do a factory reset. Luckily I have everything backed up so hadn’t lost any data. I’ve also just heard back from the helpdesk and have been given instructions how to manually upload.

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