Had my phone for a month or so and it has started frequently loosing service for extended periods of time.
A few reboots normally get it working again.
I have contacted my service provider and we have determined it not their services or the sim card. This is because the service is completely fine in my old phone.
Has anyone had similar issues?
I have contacted Fairphone support but have had no response since opening the ticket 4 days ago.
Yes OK. It seems to take at least 5 working days to get a response unless you are extremely luckly, so hopefully this comming week you will get another email from support.
When you say loosing sevice.
What provider are you using?
Do you have Auto 5G, 4G, 3G and 2G set, can you try without the 5G
How are calls via WiFi and can you remove auto and set to only 5Ghz, maybe with a unique SSID on the router at home.
By putting the SIM Card in my old phone that was fine before switching to the FP4. The old phone has no issue and when putting the SIM Card back in the FP4 we have the issue.