Phone calls: other person suddenly can't hear me anymore

Help Fairphone 2
,
31

any updates? to me it’s a totally no-go, the company show up here and give support, advice that works or even say 'sorry we don’t know whats-o-ever the problem is".
as someone said earlier it’s a PHONE to make CALLS.

my wife can’t make almost any call since couple of days from the very beginning of them…

32

I haven’t had any problems with it since I started paying attention to the screen turning off (going black) when I place the phone up to my ear. Very occasionally it doesn’t respond immediately, but if I then just move the phone a tiny bit to the side it turns off reliably and with that, I no longer have problems with the call suddenly being muted. So I think for me the issue was indeed that I muted the phone with my cheek.

33

I’m getting the same problem - it happened during a call yesterday and it just happened when phoning my bank!

It’s frightfully irksome.

34

I think that don’t probelm of the proximity sensor. I have a similar problem but this happens when I activate the speaker mode call , then my FP2 microphone works only on speaker mode if I dsactivate the speaker mode the microphone stop working.

1 Like
35

Same problem, my phone partner isn’t able to hear me after a while. Looking at the screen to find a mute button or similar–nothing but the screen has always a yellow frame. Help! I want to phone with my phone!!

36

A post was merged into an existing topic: FP2: speech quality: peer callers often do not understand me properly

37

Same problem with my FP2…
Is there still no reliable solution?
Very disappointed after having paid in advance for the FP2 in Summer 2015, receiving 6 months later and now not being able to do a simple phone call!

2 Likes
38

Just for record, I have exactly the same issue.

So desappointed also after paid some much in september 2015 and wait until february 2016 to get the FP2. And now the FP2 is not even abble to make a call !!!

3 Likes
39

I am encountering the very same issue!

Microphone not working when:

  • making phone calls
  • sending voice messages
  • shooting videos

I’d consider this a P0 bug since it seriously affects the basic functionalities of the phone and creates stressful moments. My only workaround for phone calls currently seems to be putting it on speakers and having your environment listening to your conversations as well. Going to try out the “turn off the screen” idea for phone calls.

Update:

  • The “turn off the screen” hack is not working for me!

Thanks a lot and let’s help the Fairphone-team to resolve this issue! I’m sure they are doing their best to restore this functionality.

Chris

1 Like
40

Same here. It happened after the last update but I am not sure if it’s a software or hardware problem.
I sent a request to the assistance more than 3 weeks ago but no reply till now. This is really awful: having a phone You can’t make or receive phone calls!
I have read someone suggested a factory reset but I am waiting news from the assistance before doing it
I am badly disappointed.:rage:

1 Like
41

I have the same problem. People complain they can’t hear me very well, that I’m breaking off but I can hear them just fine.It happens with and without microphone. I pay attention to cover the proximity switch to deactivate the touch screen. That and the fact that people can still hear me a little bit tells me it’s not an accidental activation of the mute function. I use the phone professionally so this is really becoming a problem.

1 Like
42

I’m having a similar problem to the person directly above. People can hear me slightly but not well enough.
I have been working around it by only calling people using speakerphone, but this is annoying when in a public place.
Someone suggested that it could be an issue with the atmospheric mic, is there a way to test if its this? Could you recommend an app?

43

Hi, same problem here

I’ve also noticed the sound recorder stopped working right after the problem appeared. Can this also be related to the proximity sensor?

Hope this gets fixed soon.

Thanks

44

I’m in sweden so can’t be the same.

45

Having the same problem. I tried turning off screen but not working (so not the proximity sensor). I have to turn on speaker to be able to make a call. Have made contact with support today.

46

Just a quick mention that it seems there are different problems being reported here, which may or may not have the same cause. To avoid confusion, I’m listing the most common ones (but unfortunately there do not seem to easy fixes reported on the forum for any of them).

  • Microphone works in the beginning of a call, and then stops picking up any sound:
    This topic. In most cases probably related to the proximity sensor.
  • Normal microphone doesn’t work in calls, but hands-free/conference calls are OK:
    Also discussed here.
    Note that if you also notice that audio recorder doesn’t pick anything up, but video recorders do pick up sound (as described here), there is also a possibility that there is a hardware problem in the bottom module. (Speaker mode and video recording use the secondary microphone, which is in a different module).
  • Microphone picks up sound, but audio quality is poor:
    Also discussed here.
47

Ok, fixed it! I needed to… put a new bottom module! :joy:
FP guys sent me a new one and now it works great.
Probably a defective module…
See You :wink:

1 Like
48

Which module was broken?

49

I guess he means the microphone module which includes:

  • Microphone
  • vibration Motor
  • Loudspeaker
  • USB Port
50

Mine seems to be the case a new microphone module is needed. I’ve contacted Support earlier this week, is there a way to speed up the process?

Thanks