I would advise to just give them a call:
Number and office-times on this page
All that I read in this forum and judging from my own experience, the folk at FP are really understanding and helpful. Of course I don’t know of your obviously large experience but why not give it a try.
Hi,
Yes, I did get my money back, but only after a very very long and upsetting time of discussion. I kept getting standard-answers that did not help. I quotet them the law they are breaking and I opend a new ticket almost every day - until - finally they did what I asked them to do many times: stop sending standard replies and get this ticket escalated.
When They agreed that I can send it back and get a refund - again - they used standard texts and which said that they will make me pay for the damages - oh which irony only because of the damages I had to send it back - but this misunderstand could have been solved. I got the full money back.
I got a fairly cheap android - I love it - I can make calls! It doesn´t turn off multiple times AND batteries keeps for a day - yay!
I still like the idea of fairphone and I would buy one again, if they change the quality of their products. It was unsuable most of the time. I was actually afraid to go on holidays with that phone as you never know when it will break again.
Cheers
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