Parts of the touchscreen don't work - See first post for troubleshooting

I have a touchscreen problem as well. Generally the touch screen works, however there are times when it is unresponsive. then generally locking it and unlocking it makes the screen work again. Is there a way to fix this?

@Keith you might be having a different issue on your phone. Although I had the touchscreen fail by software as well, but this topic is concerned with a hardware-based issue.

I have same problem with FP2. The left side (approx. 5 mm) is not responsive. I cannot text or use part of the keyboard (a, 1, q,). I called, I have to send the phone and wait for two weeks.

Having exactly this issue, too. After submitting a support request, they’ve just sent out an apologetic message and closed the support request. Ouch. I just need to know how to return it for a warranty repair. Sigh.

I’d encourage you to resubmit the request as soon as possible - the form looks different, so I’m hoping the process will be more efficient for new support requests. Let us know how it goes!

Today I was inducted into this club. I turned on the developer options “show touches” and “pointer location” and I’ve lost 100 pixels down the left side of the screen. This takes out the q and the 1 (had to rotate my screen to type that!)

What was interesting was that I first had some random touches, like a ghost touching the screen. Then that stopped and then I noticed my 1 wasn’t working.

Tried the potential fixes, no luck yet.

The problem is I’m in South Africa and it was a real pain getting the phone brought out here. It would be a real mission to replace the phone

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I had/have the same problems as many of you. Very left and very right part of touchscreen is not working (i.e. no scrolling, no back button, no letter “a” …)
I contacted the support and got my FP2 exchanged. However, after a few weeks, the new device showed the same issues

If it is a software issue then a factory reset of your phone should make it work again for at least a few weeks. It obviously isn’t affecting all phones out there, so you could start narrowing down what changes that you made triggered the problem.
If, on the other hand it is a bad batch of displays or connectors then you could have been unlucky when getting a new one. Difficult to say with n = 1 (as I don’t recall people reporting back that after exchange the problem returned).

So i Talked to them and have the issue the second time. Its not a software problem its a hardware problem. They allready working on a solution.but it is a problem where you have to send in your phone.


Thanks. Of course you are right. Same as with my last phone, a factory reset changes the parts that don’t work, i.e. before there was a dead part at the very left and the very right of the screen, now it is only the right part.
Maybe I am really just unlucky. I don’t know much about phone software, but the fact that the location of the dead parts is not fixed looks like a software issue to me.
I would be thankful for any help / advice.

If that helps, that’s probably the easiest. :slight_smile: Thank you.

I want to tell support that my phone won’t allow me to press certain buttons, such as the letters “a”, “d” and “e”, see link below for a video of this. But I can’t access Support on this page. When I try I’m informed that I need to fill out my email and password and when I do I’m told I have the wrong password which is strange since I have no problem logging in with that password… I want to know if I need to send back my phone to have the screen replaced or if something else is wrong. How can I get help?

In order to access the support pages, you’ll need to register there first. It’s not the same login as for the shop or the forum.

I’ve moved your post to a topic where the same issue is being discussed, in case you want some background.
If you start a request via, it should set up an account as part of the process. If that doesn’t work, there’s the option of calling them - the details are at nearly the very bottom of the page with the support request form (above the grey banner).

Same problem here: I’ve got 3 “rows” on the touchscreen that are dead. It all suddenly started like a week or so ago with the touchscreen going wild (lots of random “touches”). That problem away after ~2days, but now those 3 rows on the screen stay dead. Already tried setting touch & hold delay to different value, but that doesn’t do anything.
I contacted support today, let’s see what will happen, but anyway I’m prepared to send in my phone. :slight_smile:

Is this a hardware problem for sure? I joined the club like 2 weeks ago: stripe on the very left does not work, I get the same type of doodle images mentioned earlier in this thread, and also the random touches etc.
However, there are times when the whole screen works again, which makes me wonder if it’s really failing hardware.

Is there someone having this exact problem using a different operating system, e.g., sailfish?
I would try that, but unfortunately I depend on two sim cards and a bunch of android apps…

AS no alternative OSes were available at that time I didn’t check with an different OS. But also in my case the issue was gone temporarily - but unfortunately returned again quite soon.
FP support exchanged the screen directly after I had sent in the phone. Since then (i.e. with the new screen) the problem is gone. So IMO this is a real strong hint that at least the defective screen area is really a hardware issue. I cannot comment on the crazy touch input topic because I wasn’t affected by that one.

I have the same issue: Part of my screen (vertical bande) stopped responding. It started on the right edge not long after that I received my FP2 but I was managing to work around it. But lately a new band of the screen stopped responding as well which makes it harder to use (see picture screen test).

This problem is not influence by the setting of “touch & hold delay” and is constant with time.

Hello, I can’t touch the left side of the screen, which is reeealy anoying. Can anyone help? Can you re-calibrate the touchscreen? Or what should I do anyway?

I had the same issue. After writing a ticket, I called FP support. They were very friendly and helpful. The dead touch areas seem to be a well known issue to them. By the time I called (little over a week ago) they were unsure whether the screen or the connector between screen an main PCB causes the issues. For that reason, they would not just send me a new screen, but that may have changed now.
After calling support, they sent me instructions to return the phone. I turned it in, and the repair center replaced the screen and sent the phone back in just one week.
I have had no further issues with the screen since then.

@Alex.b, I suggest you

  • write a ticket here:
  • call FP support some days after, if you havent heard back until then: Mon & Tues 10:30 - 18:30 and Wed-Fri 9:30 - 17:30 at +31 (0)20-788 4400.
  • follow the instruction for turning in your phone.