Changing touch screen sensitivity in Accessibility options
Factory Reset / Open Fairphone OS install (same issue in TWRP even -> definitely hardware)
But nothing helped
Issue developed:
“Crazy touch” random inputs (it could be that it happened the same time when the first 1cm “unresponsive” vertical stripe at the left part of the display occured), Experiences this for a couple of days
for some time (~2 weeks) the “crazy touches” disappeared but the 1st unresponsive stripe remained/started
“Crazy touches” came back + 2nd unresponsive stripe (again 1cm this time about 2cm from the right side)
Now phone became highly unusable.
Opened a support ticket 5 days ago unfortunately no response yet.
Perhaps I opened the phone to often to show friends how cool it was : (
It was my favorite thing to show my tech friends.
But now, sadly… parts of the screen do not work, and the phone starts to go wild with ghost touches, even after the screen sensitivity is adjusted…
I’ve cleaned the contacts, and tried all the advise above, but it comes back, and nothing helps anymore. It doesn’t make sense and my friends that know I have the fairphone laugh when I say I cant even pick up their calls.
The phone even started to vibrate out of itself several times now, without reason, while I am doing something on it… quite scary…
Problem is that I need to buy a new phone now since it will take a while for Fairphone to solve this.
I already had problems with Fairphone changing headphone jack policy, and not telling anyone, the cover broke (was replaced super fast though), and now the entire phone is unusable within half a year…
I really do not mind having things work less good, like sim-cards losing connection to the network, android notifications made to look like IPhone, no option for a clean Android, the price, the waiting time, the community guessing at problems, having to wait 5 seconds after choosing the sim before dialing (or the phone just dropping out) . But this just seems a waste of hardware. A new screen, a new cover, had to buy a new headphone…
The FP1 was a more reliable friend, and i really hoped I could enjoy the FP2, but will not recommend it to anyone. I would rather donate money to the initiative then walk around with a phone as unreliable as this, I’ve had several stressy moments where the phone did not work…
So sad, I will file another case and see what happens.
Good luck to everyone with the same problems!
You gave me a like some days ago . So I feel I should answer although I don’t belong to the clever moderators who always have the right helping answer for most of all situations. I just want to tell you that after my FP2 broke down in april right after updating I told myself to stop updating or changing the OS e.g. to FP-OSOS before I have a clear overview what is happening with other phones. Some people here rely on simple statistics whereby all the repeatedly tragically broken devices over half a year would be “only” 1% and therefor are common for industrial standard. I am afraid that those really severe issues of instable devices are only summarized as “#commonissues” . As long as the FP support cannot make sure that those “commonissues” are recognized immediately and treated with highest priority I also cannot trust to any update any more with my own FP2 device.
Yes “one of the first” is on my phones back, also received the phone in Jan.
I just had even a couple of hours where the display worked flawlessly, now it is only the unresponsive stripe on the right side and sometimes “crazy touches”. Of course always when you urgently want to call somebody… still no response from support since Monday last week. Probably guys having a hard time there.
@ Dull: Vibration comes from “crazy touches” I would assume.
When they answer your support ticket you’ll get a link to create a repair request. They’ve approved my request very fast, and DHL will come to collect the phone this afternoon.
I would not be too modest if I were you: the whole process can take up to 3 weeks, so the sooner they’ll come to collect your phone, the better!
I opened a request for the screen issue and it was processed after 2 days - quite nice. My previous support request for another issue took 20 days until first response - that was not so cool but they fixed the issue in time after first response.
About the screen issue - I have a phone of the first batch - they fixed it and now it is working. They had it a week in the repair center and according to the repair checklist they changed the display (Who’d have thunk?).
I’m having the same ‘part of touchscreen not working’-issue. For me the center of the screen is not working
What’s interesting however is that I’ve enabled encryption. During the boot process, when I need provide my encryption pattern, the screen is working perfectly. No dead zones whatsoever. When my phone is fully booted the dead zone seems to re-appear.
Hello,
I wish to share with you my experience of the SAV FP.
I had a problem of pixelisation of the screen. I contact the support. They
open a ticket. They ask me to send back to them the Phone. 10 days later they return it to me. The problem of pixelisation is solved by the replacement of the motherboard. ON THE OTHER HAND parts of the touchscreen dont work.
Nothing in this dial provide a solution that solve the issue.
I will call again the support. I hope they will not ask me to send the phone again.
I have been experiencing the same issues with the screen some weeks ago.
Actually I discovered the problem around the 11 of May just when I received the patch 1.2.8. Perhaps this detail is not related with the issue but I think it could be important. So it was impossible to touch the A and Q touch anymore. The next patch 1.3.6 installed the same weeks didn’t change anything.
I tried to change the screen sensibility, clean the connectors of the screen, disable some apps… with no results. Today, I experienced news others issues : now I cannot touch some others touches and the “crazy touches” random inputs appears also.
Thinking about the pin of the connectors… is there any chance that some of them were break loose or something? In fact I have the impression that the behavior is different depending on how I keep the cellphone on hand.
In the meantime, last week my fp2 has finally been picked up for repair! I hope it will be fixed soon, because the current temporary phone i use now is kindof dying…
it has passed more than a month and still have the same problem with the screen… the left side doesn´t work… so i have problems with massages, calls, internet…
and the support team will not answer … !!!
I can not go on with the phone, you can exchange it or return it ??
Hey I have the same issue. The left part of the display doesn´t work anymore. There are crazy ghost touch inputs so that you can´t use it properly. You have to call the support team by telephone and they will start the return process. I send my old diplay and hope to get a new one soon. It seems to be a bigger hardware problem and quite lot of users are affected. I hope it will not happen again in 1-2 months. To be honest I would like to return the whole phone and buy another one. I don´t want to be a beta tester anymore.
Hello Lobel my ticket was answerd directly as I startet a telephone call. I would recommend that. They don´t want to send a new display as long you didn´t return the old one. That is very uncomfortable because you will have no phone for 1 or 2 weeks. All the best for you Lars
Hey dull I think the opening of the phone wasn´t the reason because I didn´t open it at all and now have the same problems after two months of usage. I´m really disappointed and as you said the phone is not reliable. I also had stressy moments during GPS Navigation or trekking with hiking maps in combination with the “crazy touch inputs”. I can´t press the key for the number “1” or emoticons anymore cause it´s in the dead touch zone. That´s also very nice for the daily usage.
After 10 days i’m very very happy to have my FP2 back! The whole screen seems to work fine right now, accept for this; When i scroll up or down, sometimes the screen falters. This also happened already before it got fixed and i actually can live with it(don’t want to send it back again)…but its just a pity.
Hello,
since yesterday I have the same problem. On the left side of the display is a centimeter that can´t be acitivated. I tried all the tips and nothing worked out for me. That is really bad, because I need the phone and the hiking maps for my holidays soon. I start to get a bit upset cause of all the bugs and problems I already had. Nice idea but I don´t want to become a beta tester for free. What should I do now? I already contactet the support (Ticket 114161)
