Hi Guys and Girls, I want to share my experience with my Fairphone 2 and with the customer service. I have my Fairphone 2 for about 14 month right now and already had a Display that wouldn’t react at all, two broken Top- and two broken Bottom-Modules. Everything got changed in a a fair amount of t…

I have to say, FP has a lot going for it. Social responsibility, an amazing modular design on the FP2, a great community… When my FP1 developed random glitches after 2 1/2 years, I thought long and hard whether I would stick with FP. The fault couldn’t easily be traced to a single hardware module, …

I moved your post to #fairphone-road-map because “it shares info that can help Fairphone do even better”.

[image] Asperamanca: Why is it impossible to receive spare parts up front, even when offering the full price as security, and paying a moderate handling fee on top? That’s weird, only 4 days ago someone mentioned that this is exactly what they did (though frustratingly this didn’t really solv…

I’m sorry to hear of your disappointment in our support process. I fully agree that the current way of doing things is not as practical as can be, since it leaves you without a working phone for a while. In some very urgent cases we can make exceptions, but we’d rather not do this and there has to b…

So even if this is, as aspected, not directed at me, I’d like say a few words. First of all: I work in the field of outpatient care of people with disabilities. And as you may imagine, there’re a few things in life that can’t be planned. So my clients and I’ve to trust our phones, because otherwis…

First of all, let me say that it is very unfortunate that these modules break over and over again. It is a result of problems in the production process, because A. it is incredibly hard to design, build and maintain smartphone, not even taking into account that it is also the first modular smartphon…

Owning my FP2 since January 2016 I needed to get my display replaced in May 2016, which took a week or so, perfectly fine for me. Since then I didn’t have any hardware issue whatsoever, even my (blue translucent (loving it!)) case is absolutely ok.

Someone in this forum provided a link to a documentary about FP (…producing the fairphone-vpro backlight documentary. Maybe urs_lesse… I watched it. Although I did expect something like FP has done would turn out as quite a challenge, this documentary lighted even more aspects I did not think of.…

[image] Patrick1: Someone in this forum provided a link to a documentary about FP (…producing the fairphone-vpro backlight documentary. There’s been a couple of links to that, not sure who posted it first. To save people searching for it: [Producing the fairphone - VPRO documentary - …

And some more can be found here: [image] Community event materials Local Here are some resources to add a little extra to your event. Please add your tips below! Also, don’t forget to tell us about your event so we can promote it! Currently available Movies Producing …

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Overall experience after 14 months (support processes)

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