I want to share something is happening to me that is quite making me losing the confidence.
After few months of intensive usage (for business) right side of touch screen stopped working.
I got in touch with the support, went thru their recommendation and sent them screenshot of the tester application.
They recognized touch screen was defective but informed me they have no spare parts and they are changing some process so they don’t know when new part will be available.
I informed them I was is trouble, due to business usage, but I got the strange suggestion of borrowing a phone from a friend. After other two reminders I have no feedback, one week passed and no signs.
I am puzzled, some of main K factor of FP have been missing here (fair, long life cycle, easy spare parts swapping).
Any suggestion to get out from this situation?