Operating system won't install after update

Hi,

I have a Fairphone 2 and tried to install an update last week, after which the phone will only load TWRP. I have tried a manual installation, but my PC can’t find any devices in fastboot mode. I have also tried a factory reset, again to no avail. When I try to install from the phone’s cache, there don’t seem to be any available files. My computer recognises that a USB device is plugged in but I can’t access any of the files. Please help!!

Thank you,

Sarah

A post was merged into an existing topic: New update July 2020 - phone now won’t boot