Official support now completely dead?

I sent a request to the official support eight full days ago (ticket 64998, apparently a “bloated battery” problem) and got zero reply https://fairphone.zendesk.com/hc/en-us/requests/64998 Holidays? End of the official support? Zombie attack? Lack of interest?

The forum is community-led, sorry that you had to report your issue here.

The support team is in contact with you by private email now. This thread can be closed @Stefan, thank you sir.

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